Procasa FAQ

Account Management and Access

1. How many accounts can I add to Procasa Social?

You can add up to 10 accounts, including Facebook Business Pages, Instagram Business or Personal, Twitter, LinkedIn, Pinterest, Google Business Profiles, Thread, YouTube, and TikTok. This wide range of platforms ensures you can manage your entire social media presence from one convenient location.

2. Can I give access to my Procasa Social account to a social media manager or VA?

Absolutely! We understand the importance of team collaboration. If you'd like to add someone to help manage your accounts, please contact our support team at hello@californiaconcierge.com. We'll be happy to assist you in setting up the appropriate access.

3. Can I add agents from my team to the account?

We offer flexible team options to suit your needs. If you're adding a team member to manage your existing social profiles, they can be added as an admin at no additional cost. If they need to connect their own social accounts, we offer reduced team pricing. Please reach out to our support team at hello@californiaconcierge.com for more information and assistance. We're here to help you find the best solution for your team!

4. Do I need a business account for each platform? How do I go about creating that?

Not all social media platforms require a business account. However, if you need help setting up your social media accounts, we offer professional social media setup support starting at just $75 for 3 accounts. This service ensures your profiles are optimized and ready to make a great impression.

5. Can I connect my personal accounts?

Yes, you can! As long as the social media platform allows the connection of personal accounts and you're within your 10 account allowance, you're welcome to connect your personal accounts. This flexibility allows you to manage both personal and professional profiles efficiently. Please note - Facebook currently only allows the connection of Pages, not personal accounts.

Content and Features

6. What platforms can I connect to Procasa Social?

Procasa Social supports a wide array of platforms, including Facebook Business Pages, Instagram Business or Personal, Twitter, LinkedIn, Pinterest, Google Business Profile, Thread, YouTube, and TikTok. This comprehensive coverage ensures you can manage your entire social media presence from one central hub.

7. Can I post videos and reels?

Absolutely! Procasa Social makes it easy to schedule Reels and Stories. Our user-friendly interface allows you to plan and post these engaging formats effortlessly, helping you stay on top of the latest social media trends.

8. Does Procasa Social provide licensed images for posting?

Yes, you can schedule your posts in advance to streamline your content management across multiple platforms.

9. Does Procasa Social integrate with Canva?

Yes, Procasa Social integrates with Canva, allowing you to create and edit designs seamlessly.

10. Does the content library offer video posts like reels and stories?

While we don't currently offer video content in our library, we're actively developing this feature to enhance your social media experience.

11. How often is new content added to the library?

We're committed to keeping your content fresh and relevant. New content is added weekly to ensure that our agents always have access to the most timely and engaging posts.

12. Will I receive notifications when new content is added to the platform?

To easily discover our latest content, simply search under the tag "New" in the content library. This feature allows you to quickly access our latest additions and keep your social media presence up-to-date.

Customization and Design

13. What if I want custom designs or videos outside of the available templates? How do I request them?

We're here to support your unique needs! For customized support, please reach out to our dedicated support team at hello@californiaconcierge.com. We'll be happy to discuss your specific requirements and find the best solution for you.

14. Do I need a paid Canva account to use the Canva integration feature?

Good news! While you do need a Canva account to use the integration, a free Canva account is all that's required. This integration allows you to seamlessly create and edit designs directly within Procasa Social, enhancing your content creation capabilities.

15. Can I edit the captions in the library?

Absolutely! We believe in giving you full control over your content. Once you've selected the content you'd like to use, you can easily edit the caption, hashtags, and even add or change the provided graphic. This flexibility ensures that each post perfectly aligns with your brand voice.

Compliance and Best Practices

16. Are there any compliance guidelines I should be aware of for posts and captions?

Compliance is crucial in real estate social media. We recommend including your name, contact information, brokerage, and license number on your social media pages. This typically eliminates the need to include this information on each individual graphic. However, as real estate laws and compliance requirements are constantly evolving, we strongly advise consulting with your broker of record for any specific compliance-related questions.

17. How does Procasa Social handle AI guardrails regarding the Fair Housing Act?

While our AI features are designed to assist you, it's important to remember that all AI-generated content should be reviewed for compliance and accuracy. This includes carefully checking for anything that may fall under Fair Housing Act policies and guidelines. We encourage users to exercise due diligence and ensure all content aligns with these important regulations.

Platform Usage and Support

18. Can I schedule a demo or walkthrough of Procasa Social?

Absolutely! We'd be delighted to give you a personalized tour of Procasa Social. To schedule a demo, please reach out to our support team at hello@californiaconcierge.com. We're excited to show you how Procasa Social can transform your social media management.

19. How do I change my timezone from the default Eastern Time?

Customizing your timezone is simple:

1. Click on the profile icon in the upper right corner of your Procasa Social dashboard.
2. Go to "Profile."
3. Look under the "Localization" heading and select your preferred time zone.
4. Click "Save" in the upper right-hand corner before you exit settings. This ensures that all your scheduled posts and analytics align with your local time.

20. Do you provide regular training on how to use the platform?

Yes, we're committed to your success! We regularly host demos and classes to help you get the most out of Procasa Social. To learn more about upcoming training opportunities, please contact hello@californiaconcierge.com. We're here to support your learning journey.

21. Can I manage my social inboxes through Procasa Social?

Yes, you can manage your social inboxes directly from the Procasa Social dashboard.

22. Are there any additional costs based on the number of accounts I add or the number of posts I publish?

No, there are no additional costs for adding accounts or publishing posts. 

23. Can I access the platform on my mobile device?

Absolutely! Procasa Social is a web-based system, making it easily accessible from your mobile device. This allows you to manage your social media on the go, giving you the flexibility to stay connected wherever you are.

24. How can I contact customer support if I have questions or encounter problems?

We're here to help! During business hours (Monday-Friday, 9am-4pm PT), you can use the built-in chat feature on the Procasa Social dashboard. Look for the icon in the lower right corner. A member of our team will get back to you as soon as possible. Alternatively, you can email our support team at hello@californiaconcierge.com. We're committed to providing you with prompt and helpful assistance.

25. How do I cancel my subscription?

Unsubscribing will cancel your Procasa Social account and access to all features. You can cancel any time, and your subscription will end at the end of your billing cycle.

Click here to unsubscribe